December 2015 – ACCOUNTABILITY

With the hectic pace of the work we must do every day, how do we hold ourselves and our team members accountable for the many tasks we need to accomplish? Being accountable means taking responsibility for our actions and the outcomes. There are many components to accountability, but let’s focus on the two main ones, responsibility and excuses.

The first component of accountability is accepting responsibility for achieving expected results or not. When you accept responsibility when something goes wrong instead of trying to blame or hide behind other people, you demonstrate you know how to be accountable. You display accountability when you take complete responsibility for your personal success and the success of the boat.

The second component of accountability is not making excuses when things don’t go as planned. This includes not making excuses for not doing something, for giving poor service or maintaining low quality for the guests and owner. Never use an excuse as a reason why you aren’t performing at your absolute best. Never say it’s not your job, it’s someone else’s fault, or you would have done something if not for the problem you experienced.

Holding people accountable for results is not about laying blame or being accusatory. Instead ask questions to get to the bottom of any issues you encounter. A leader who asks questions and avoids accusations builds trust and safety with his or her crew members.

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