October 2015 – A LEADERS ACTIONS TELLS EVERYONE WHAT’S ACCEPTABLE

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When an accident takes place, somewhere along the way someone has made a bad decision or has shown poor judgment. Let’s look at how leaders influence the judgments made by their people as well as discuss how leaders can help their crew make better decisions moving forward.

good judgment - experienceWhat exactly is judgment? Webster’s dictionary defines it as the process of forming an opinion or evaluation by discerning and comparing. As a leader, your behavior will be a reference point for your followers to use when they make decisions.

How you influence others

From a leadership perspective, it’s critical to understand how influential you are in the eyes of your co-workers. Leaders set the standard and heavily affect the culture in which everyone works. This influence happens because being a leader puts you in the position of being a role model. Everything you say and do in your leadership capacity is examined in many ways from many perspectives.

For example, if you as first mate are in St. Maarten and take the tender to the Soggy Dollar for a few drinks and then drive back to the boat, your actions send a strong message to everyone on your team. You have just told them it’s OK to drink and drive.

No matter what you say, it’s your actions that speak volumes. If you find yourself doing the exact opposite of what you tell others to do, you will have little respect from those around you.

But beyond being a hypocrite, you influence the future judgment of the rest of the team. In similar situations your co-workers will remember that you drank before getting behind the controls of the tender, so it must be OK for them to do it, too.

Another way you influence your team members is if you consciously know you act from your values base. An example of this is the idea of being prepared. When the deck crew take the time to make sure the tender is ready to go at a moment’s notice, this displays the leadership values of being prepared, planning and foresight.

Good_JudgementOn most boats, this task is done automatically, as a normal operating procedure. What is often overlooked or forgotten is where this behavior comes from. It comes from good judgment in order to be prepared for the future.

Influence better decisions

You want to help the members of your team make better decisions. Here are a few tips to do that:

  1. Allow people to fail. Nothing teaches judgment better than making mistakes. Your role as leader is to create a safe environment where failure is acceptable and even encouraged.

Boats commonly will have some form of training for people to use heavy equipment such as the crane or other potentially dangerous equipment. The role of the leader and trainer is to be positive and reinforce the learning process by allowing mistakes in controlled situations. This is particularly true in jobs where there is an element of danger.

How you behave when people fail reflects your values. If you act from a place of acceptance and non-judgment, those values will start to be visible in those around you. By acting on your values, you encourage others to do the same.

  1. Have full dress rehearsals. As practice on a few evenings, have a mock guest dinner. Have the interior crew set up for a dinner like they normally would for a group of guests. Have the chef prepare a full meal as if the guests were onboard. Now have a normal dinner service but instead of guests at the table, the deck crew and engineers will be eating.

judgment_experienceHaving a full dress rehearsal allows problems to be identified and suggestions to be made without the pressure of having the boss at the table. This same exercise can be done with the deck crew for setting up and using the toys on deck with the interior crew as the mock guests.

Everyone in the various departments will now have better insight into how things should operate and be better able to explain it to guests if questions are asked.

  1. Encourage people to think for themselves. This is not meant to be condescending. Rather, leaders need to encourage everyone around them to use their insight in their role to make suggestions for the betterment of the entire team.

Suggestions require reflection. Suggestions display to leaders that people are looking at problems or systems with a critical eye in order to come up with better, different ways of doing things.

Leaders need to genuinely accept suggestions rather than dismiss them out of hand. The best leaders let go of ego and accept input for the betterment of everyone they lead.

Thinking is the starting place for solving problems, judgment and decision making. The behaviors you display in your leadership role will influence the decisions people make. Encouraging people to make mistakes, reflect on their actions, and practice what they do will go a long way toward building good judgment in your co-workers.

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